Shipping policy
Thank you for shopping at MENSFIT.STORE. This Shipping Policy explains how we handle delivery, charges, timelines, and responsibilities when you place an order with us.
1. Delivery Charges
-
A flat shipping fee of Rs. 150 applies to all orders, regardless of location or order size.
2. Estimated Delivery Time
-
Standard delivery time is 3–5 working days for most cities in Pakistan.
-
Orders placed on weekends or public holidays will be processed on the next working day.
-
Delivery time may vary slightly based on your location and courier service workload.
3. Order Processing Time
-
All orders are processed within 24 hours after confirmation.
-
You will receive a confirmation message or call on WhatsApp or SMS once your order is received.
4. Delivery Method
-
We ship through trusted third-party courier services across Pakistan.
-
Once the parcel is shipped, the courier partner takes full responsibility for delivery.
5. Delivery Delays
We are not responsible for delays caused by:
-
Courier company issues
-
Weather conditions
-
Strike, political disturbances, or road blockages
-
Incorrect or incomplete delivery information provided by the customer
6. Incorrect Address Policy
-
Please ensure your address and contact number are correct before confirming the order.
-
We are not liable for lost or delayed parcels due to an incorrect address provided by the customer.
7. Order Tracking
-
Once your order is shipped, you may receive a tracking number (depending on the courier service).
-
Tracking updates are controlled by the courier company and may take time to appear.
8. Damaged or Missing Items
-
If your parcel arrives damaged or tampered, you must inform us within 24 hours with pictures or video as proof.
-
Claims made after 24 hours will not be accepted.